Effective January 1, 2018
Who May Use the Services
The online Services are designed for users from, and are controlled and operated by us from, the United States. By using the Services, you consent to the transfer of your information to the United States or storage of your information in the United States, which may have different data protection rules than those of your country.
The Personal Information We Collect
We want you to understand how personal information you provide to us is collected and used. Personal information is any information that we can use to identify, locate, or contact you. We may collect and store your personal information when you provide it to us or to our service providers. Some examples of personal information we collect and when we collect it include:
- when you register for accounts on our website or mobile applications
- when you participate in surveys or contests that we offer or administer
- when you indicate that you are interested in receiving information about our products or services, such as e-mail alerts, newsletters, and other notifications
- transaction information about how you interact with us such as purchase history, when you make returns or exchanges, arrange to pick up your retail order outside a Gainesville Pharmacy, or have your order delivered to your home
- your interactions with our websites or mobile sites, mobile applications, Wi-Fi, and other online services
- how you use our sites and mobile applications, search terms, pages you visit on our mobile applications, computer and mobile device information and push notification services you request
- when you request that merchandise be sent to you or others we store billing and shipping information as a convenience to you for future purchases, and we will store information about your orders for order tracking and status retrieval purposes
- when you purchase an item from us we will collect your financial information, such as your credit or debit card information, to process the payment
- precise location information if you provide it to us (for example to show you the store nearest you) or authorize us to collect it in our stores (e.g., to help you find a product)
- general location information from your browser or device, which we use for internal purposes only
- your social media account information if you share it with us (e.g., Facebook ID)
If you choose not to provide your personal information to us, we may not be able to provide you with requested products, services or information.
Use and Disclosure of Personal Information
We use your personal information to respond to your requests, such as to fulfil your order, contact you with information about your order, send you email alerts, send you newsletters, and to provide you with related customer service. We may also use your information to send marketing communications and administrative information to you, including through the use of push notifications in our apps. Manage subscription services, including order management, billing, improving reorder experiences, communicate with you about your account, and offer other products and services that may be of interest to you.
We may use your personal information to personalize your experience shopping and interacting with us, including by presenting products and offers tailored to you, and for our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing our Services and new products and services, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
To the extent permitted by applicable law, we may provide personal information to our affiliated businesses or to our business partners, who may use it to send you marketing and other communications.
We may disclose personal information to our service providers, who provide services such as website hosting, data analysis, payment processing, order fulfilment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services.
If we are requested by law enforcement officials or judicial authorities to provide personal information, we may do so. In matters involving claims of personal or public safety or in litigation where the information is pertinent (including to allow us to pursue available remedies or limit the damages that we may sustain), we may use or disclose personal information, including without court process. We may also use or disclose personal information to enforce our terms and conditions, to protect our operations or those of any of our affiliates, or to protect our rights, privacy, safety or property and/or that of our affiliates, you, or others.
We may use and disclose personal information to investigate security breaches or otherwise cooperate with authorities pursuant to a legal matter.
We may use and disclose information that does not personally identify you (including the information described under “Cookies and Other Technologies,” below) for any purpose, except to the extent limited by applicable law. If we are required to treat such information as personal information under applicable law, then we may use it for all the purposes for which we use and disclose personal information.
We may combine information that does not personally identify you with personal information. If we do, we will treat the combined information as personal information as long as it is combined.
For example, if you utilize a social media feature such as the Facebook “Like” button, Google Plus, Pinterest or a Twitter widget, these features may collect information about your IP address and which page you’re visiting on our site, and they may set a cookie or employ other tracking technologies. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits, such as where they live or have expressed an interest in shopping for cosmetics on our mobile site. We do not share any of your personally identifiable information, including your shopping history or health information, with social media platforms. See the policies of each social media platform for additional information about these types of ads, including how to manage your display settings for these ads.
In addition, we are not responsible for the information collection, use, disclosure, or security policies and practices of other organizations, such as Apple, Google, Microsoft, RIM, or any other app developer, app provider, operating system provider, wireless service provider, or device manufacturer.
Information from Other Sources
We may collect data about you from publicly available sources to personalize your experience. We may also obtain data provided by third parties. For example, we may obtain information from companies to improve the accuracy of the information we have about you (e.g., adding your zip code to your address information). This improves our ability to contact you and increases the relevance of our offers and communications to you.
We seek to use reasonable physical, technical, and administrative safeguards to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account with us has been compromised), please immediately contact us in accordance with the “Contact Information” section below.
You are responsible for maintaining the confidentiality of your Services access information and password and for restricting access to your device, and you agree to accept responsibility for all activities that occur under your password.
Telephone, Text and Fax Policy
By providing your residential or wireless phone and/or fax number(s) to Gainesville Pharmacy, you expressly consent to receive marketing and non-marketing autodialled and/or pre-recorded calls, text messages and faxes (including fax advertisements) from or on behalf of Gainesville Pharmacy at the number(s) provided. Your consent to receive calls or texts on your wireless device is not a condition of any purchase. Consent may be revoked at any time by calling 703-743-5603 or faxing your opt-out request to 703-743-9531. Your wireless carrier’s standard message and data rates may apply.
Text Messaging Terms and Conditions
Gainesville Pharmacy offers access to pharmacy and healthcare service messages via recurring SMS (Short Message Service) and MMS (Multimedia Message Service) text alerts. Enrolment in text alerts requires a patient to provide his or her own mobile phone number with an area code within the 50 United States or the District of Columbia. By enrolling to receive Gainesville Pharmacy text alerts, you agree to these terms and conditions, which become effective upon your enrolment. You may be asked to verify your mobile phone number before the service will start. This requires responding to a text alert sent to your mobile phone confirming your enrolment in this Service.
You acknowledge that text alerts will be sent to the mobile phone number you provide to Gainesville Pharmacy. Such alerts may include limited personal information about your prescriptions, and whoever has access to the mobile phone or carrier account will also be able to see this information. Once you enrol, the frequency of text alerts we send to you will vary. You will typically receive text alerts when we have information for you about your prescriptions or other healthcare information. Gainesville Pharmacy does not impose a separate charge for text alerts; however, your mobile carrier’s message and data rates may apply depending on the terms and conditions of your mobile phone contract. You are solely responsible for all message and data charges that you incur. Please contact your mobile service provider about such charges. You may opt out of Gainesville Pharmacy text alerts at any time. To stop receiving text alerts, Please call us at 703-743-5603 to opt you out of any and all future text messages or calls.
The Gainesville Pharmacy text alert programs are offered on an “as is” basis and: (1) may not be available in all areas at all times; and (2) may not continue to work in the event of product, software, coverage or other service changes made by your wireless carrier. Gainesville Pharmacy may change or discontinue any of its text alert programs without notice or liability to you. Gainesville Pharmacy and employees are not responsible and shall not be liable for any losses or injuries of any kind resulting, directly or indirectly, from any Gainesville Pharmacy text alert program or from technical failures or delays of any kind. Gainesville Pharmacy reserves the right to cease delivery of text alerts to any person at any time in its sole discretion.
Cookies and Other Technologies
Cookies are small computer files we transfer to your computer’s hard drive. These small text files help us personalize content on our pages and provide programs like e-coupons. Your browser software can be set to reject or accept cookies. Instructions for resetting the browser are available in the Help section of most browsers.
Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels of the Services, helping diagnose server problems, and administering the Services.
We may use Adobe Flash Local Stored Objects (“LSOs”) and other technologies to, among other things, collect and store information about your use of the Services. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications.
We may use third-party advertising companies to display advertisements regarding goods and services that may be of interest to you when you access and use the Services, based on information relating to your access to and use of the Services and other online services. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags).
We and our service providers may collect the physical location of your device by, for example, using satellite, cell phone tower, WiFi signals, beacons, Bluetooth, and near field communication protocols, when you are in or near a Gainesville Pharmacy location. We may use your device’s physical location to provide you with personalized location-based services and content, including for marketing purposes. We may also use such information to understand traffic patterns in, near, and across our store locations. We may share aggregated statistics derived from the location and other information we collect with advertisers and other third parties. You may be permitted to allow or deny such collection of your device’s location, such as through the settings on your mobile device and/or, to avoid the collection of location by beacons, by disabling Bluetooth. If you choose to deny such collection, we and our service providers may not be able to provide you with certain personalized services and content. We use cameras in and around our stores for security purposes and for operational purposes. These cameras may provide us with your location.
Fraudulent Sites, Spam & Phishing
Please be aware that there may be fraudulent websites that illegally use Gainesville Pharmacy’s logos, and other aspects it’s brand. Gainesville Pharmacy is in no way associated with any fraudulent websites. These sites may circulate their presence on the internet via spam email, or through fraudulent phishing practices.
These sites have not been authorized by Gainesville Pharmacy to use our name and we work aggressively to identify their source and have them shut down. If you are in receipt of this type of spam email, to help protect your privacy you should avoid replying to it or forwarding it to other people.
In addition to our official websites, Gainesville Pharmacy works with a number of third parties that host websites and micro-sites that provide information and services to our customers. If you are concerned that a website or an email may be fraudulent, please contact us by phone at 703-743-5603 with your concerns.
Your Choices and Access
You can request the removal or modification of the personal information you have provided to us by calling us to the appropriate area under “Contact Us”. For your protection, we may need to verify your identity and obtain information on the context in which you provided your personal information before implementing your request. We will try to accommodate your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.
If you are a minor, you may remove or request removal of any content or information you post on our site. To request removal of content or information you have posted to our site, please Contact Us. Removal or requests for removal of content or information that has been posted to our website does not ensure complete or comprehensive removal.
If you have any questions or concerns about this statement, or about the way your information is collected and used, please Contact Us or call us at 703-743-5603.
7963 Heritage Village Plaza
Gainesville, VA 20155